How Cue decides what to suggest
3 min read · Updated [date]
Cue is the one suggestion Phravo offers when the conversation calls for it — a reply, a question or a heads-up. Most of the time it stays quiet on purpose.
1When a Cue appears
Cue listens for the moments that need you: the other person asks a question or raises an objection, they finish speaking and nobody picks it up for a few seconds, or the conversation moves to a new topic. Your own words never trigger a Cue.
2When it stays quiet
If there’s nothing useful to add, Cue says nothing — that’s the most common outcome. It skips suggestions it isn’t sure about, lines too long to say naturally, and anything it suggested a moment ago.
3What a Cue shows
Each Cue has a label — Suggested reply, Suggested question, Worth clarifying or Heads-up — the line itself, and a one-sentence “Why this”. Copy it, or open ⋯ for Give me another, Make it shorter, More direct, More diplomatic or Dismiss.
4It won’t change under you
Once you copy a Cue, it stays put. A newer one waits behind “New cue available” until you’re ready. A Cue you didn’t use is replaced after about 45 seconds.
5Ask for one yourself
Tap “What should I say?” for a Cue right now, or “Catch me up” for a short recap you can read in about 20 seconds. The + button next to them opens quick actions, such as Follow-up question.
6What shapes it
The kind of conversation, your role and your goal decide what matters. Cue answers in the language the other person is using unless you set the meeting language yourself.
7The facts stay yours
Cue writes the words but never invents the facts — no made-up numbers, prices, names, commitments or experience. When a fact is missing, it suggests a question to ask or a structure to fill with your own example.